Internet Access

Internet Access Troubleshooting

• 

  Check ADSL usage

• View your usage logs or top up your capped ADSL data. Visit https://www.ittconnect.co.za/top-up and login with your account username and password
  

• 

  Top-Up your ADSL account

• View your usage logs or top up your capped ADSL data. Visit https://www.ittconnect.co.za/top-up and login with your account username and password
  

• 

  Default ADSL modem settings

• This is really short as our ADSL settings are the default settings in all ADSL modems / routers.

  Once you have logged into your ADSL Router administration panel use the following values when configuring your ADSL modem or router:

  • Encapsulation - PPPoE (PPP over Ethernet)
  • Multiplexing - method LLC
  • Login - as provided by us
  • Password - as provided by us
  • IP address - Set to obtain an IP dynamically (DHCP)
  • Primary DNS - Server assigned
  • Secondary DNS - Server assigned
  • Virtual circuit - VPI 8 / VCI 35

  It really is as simple as that. If not, feel free to contact us for assistance.

• 

  Check your ADSL speed

• Visit speedtest.net to run a speed test on your internet line.