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Terms and Conditions

This services agreement (the "Agreement") contains the terms and conditions which govern your subscription of web hosting, internet access and any other services (the "Services") provided by iTT CONNECT trading as Emor Trading No 14 CC. As used in this agreement, "iTTCONNECT" means Emor Trading No 14 CC and "Client", "you", or "your" means you the subscriber. As referred to in this agreement, "Site" refers to a World Wide Web site and "iTT CONNECT site" refers to the site located at the URL http://www.ittconnect.co.za, or any other successor sites owned or maintained by iTT CONNECT.

1. ACCEPTABLE USE POLICY

ITT CONNECT provides the services exclusively to each client and makes no effort to control, monitor or restrict the content of data other than as agreed to provide such services.

Client Content. Client agrees that it will not distribute, electronically transmit or display any materials supplied by client - or through client by a third party - on any ITT CONNECT server or via a ITT CONNECT internet connection which may:

SPAM. Client shall not use the Services for chain letters, junk mail, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. Client shall not engage in any unsolicited email practices at ITT CONNECT, or otherwise, that mentions or reference any domain hosted on ITT CONNECT servers or parked on ITT CONNECT DNS servers. Client’s accounts found to be involved in the distribution of spam will be terminated instantly and without notice. For more information on spam please consult the South African Electronic Communications and Transmissions Act.

Licensed Software Only. Client agrees to use only properly licensed third party software in connection with Client's use of the services.

Back-Up Files. ITT CONNECT does not guarantee the existence, accuracy, or regularity of backup services and therefore Client is responsible for making of back-up files in connection with its use of the Services.

Termination. ITT CONNECT reserves the right to refuse service to anyone. ITT CONNECT, in its sole discretion, may immediately terminate this agreement if Client engages in any of the foregoing. A notice period of one calendar month applies to the cancellation of any Services unless otherwise stated by means of contractual agreement between both parties (such being the case with Business and Fibre Uncapped Services). Cancellation of Services must be performed by Client via the ITT CONNECT Billing System to which Client is provided access on signing up.

Abuse. To report any unacceptable behaviour of Services, please contact abuse@ittconnect.co.za.

Nominated Agent for Take-Down notifications.
Internet Service Providers' Association (ISPA)
Address: PO Box 3423, Parklands, 2121
Telephone: +27 11 314 7751
Email: complaints@ispa.org.za

2. PAYMENT OBLIGATIONS

Service Fees. ITT CONNECT shall debit Client's bank account within the last week of each month for any applicable fees / Services rendered, as agreed by all parties. Clients may request to make use of electronic transfer (EFT) as a method of payment to pay ITT CONNECT, however these will be for 6 monthly in advance or 12 monthly in advance ( with a specified discount ). EFT payments must be received on or before the 1st business day of each month.

Non-Payment. ITT CONNECT shall be entitled to immediately terminate services in the event of Client’s failure to remit payment to ITT CONNECT on time. In the event of a debit order being returned by Client's bank, ITT CONNECT shall charge Client's account for any banking fees incurred. Interest linked to the prime lending rate of South Africa will be levied on all outstanding accounts on a monthly basis.

Legal Policy. In the event of non-payment passing seven days a letter of demand will be issued to Client by registered mail. Should payment still not be received passed twenty one days a Default against Client will be effected on the TransUnion ITC credit bureau. Further legal action may also be taken against Client, all costs of which incurred will be charged to Client. Client may have a Default removed by ITT CONNECT only after outstanding Service fees; including all legal fees, interest charges and banking fees are received in full by Client.

Refund Policy. Certain services carry a set-up fee charged by ITT CONNECT to Client that must be paid by Client in order to make use of the services; these fees are not refundable whatsoever. If Client terminates this agreement in accordance with Section 4 hereunder, Client shall be responsible for any outstanding fees owed to ITT CONNECT and agrees to pay any and all fees incurred by Client. Because the services are provided on a monthly basis, Client will be responsible for service fees incurred each month regardless of when Client provides notice of termination. Thus, for example, if Client provides notice to terminate service on the 15th day of a particular billing cycle, Client will still owe fees for the entire month and such fees will not be pro-rated or refunded. If Client has pre-paid ITT CONNECT for such services, refunds will be issued for any unused full month portions of the services upon Clients request of cancellation. If Client chooses to register a domain name through ITT CONNECT, Client acknowledges and agrees that Client will pay a registration fee to register the domain name with the applicable domain name registrar. ITT CONNECT does not offer refunds for domain name registrations for any reason whatsoever, including misspelling of the domain name.

Billing Information. Client confirms that Client is legally permitted to provide ITT CONNECT with banking or credit card account details and that Client is either the legal signatory of said account or is legally permitted to provide such details on behalf of said account holder for the collection of fees for Services rendered to Client.

3. CLIENT LIABILITY AND INDEMNIFICATION

The parties agree that in no event shall ITT CONNECT be liable to any third party for Client's breach or alleged breach of any of the terms and conditions set forth in this agreement. Client agrees to defend, indemnify and hold harmless ITT CONNECT from any and all expenses, losses, liabilities, damages or third party claims resulting from Client's breach or alleged breach of any Client obligations set forth hereunder. Client agrees that although ITT CONNECT tries to ensure full operation of all services at all times, should any failure (hardware, software, or system breach) occur leading to loss of Client’s data stored on any ITT CONNECT servers, ITT CONNECT will not be held liable for any loss, or damage of Client’s data, this also applies to any loss of internet connectivity due to any reason whatsoever.

4. TERM, TERMINATION & REINSTATEMENT

Subject to the terms and conditions hereof, this agreement shall be effective on the date you register for the services, and shall continue in effect on a month-to-month basis unless otherwise specified by separate agreement (the "Term") unless terminated earlier pursuant to the provisions of this Section 4. Either party will have the right to terminate this agreement upon notice to the other party. If Client is terminating this agreement, Client must provide one (1) full calendar month’s notice via the ITT CONNECT Billing System. SEO only agreements are for a minimum of 12 months due to the nature of the work involved. Sections 3 - 8 shall survive termination or expiration of this agreement.

5. TAXES

Client will pay and indemnify and hold ITT CONNECT harmless from any and all taxes associated with or arising from Client's use of the services, including any penalties and interest and any costs associated with the collection or withholding thereof.
6. DISCLAIMER OF WARRANTY

The services, the iTT CONNECT site, including without limitation, all products and services displayed or offered on the iTT CONNECT site, and all text, graphics, links and applications are provided to client on an 'as is' basis and without warranty of any kind. iTT CONNECT disclaims all warranties, express or implied, with respect to each of the foregoing, without limitation, any warranty of merchantability, fitness for a particular purpose, non-infringement or arising from a course of dealing. without limiting the generality of the foregoing, iTT CONNECT specifically disclaims any warranty that (1) the services will be uninterrupted or error-free; (2) defects will be corrected; (3) there are no viruses or other harmful components; and (4) the security methods employed will be sufficient.

7. LIMITATION OF LIABILITY

In no event shall iTT CONNECT be liable for damages resulting from loss of data, profits, use of the iTT CONNECT site or any iTT CONNECT products or services, or for any incidental, indirect, punitive, or consequential damages in connection with this agreement or in connection with any products or services provided hereunder.

8. PRIVACY

ITT CONNECT shall not distribute Client’s information to any third party with the exception of its suppliers where such information is required in order to provide Services. All Client information is stored securely by ITT CONNECT and is used to provide Client with Services, in the collection of fees for Services rendered and communication between ITT CONNECT and Client. While ITT CONNECT employs safety measures when interfacing with its customers, suppliers and other partners, Clients should be aware that there is a minimal inherent risk in transmitting any data electronically. This risk is inherent in all Internet dealings and Client agrees to defend, indemnify and hold harmless ITT CONNECT from any and all expenses, losses, liabilities, damages or third party claims resulting from any external parties obtaining Client's stored information due to systems failure or otherwise.

9. MISCELLANEOUS

If any of the provisions, or portions thereof, of this agreement are found to be invalid under any applicable statute or rule of law, then, that provision notwithstanding, this agreement shall remain in full force and effect and such provision or portion thereof shall be deemed omitted. This agreement represents the entire agreement of the parties with respect of the subject matter hereof and supersedes all prior and/or contemporaneous agreements or understandings, written or oral between the parties with respect to the subject matter hereof. This agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned or delegated in any manner by Client, but may be so transferred, assigned or delegated by ITT CONNECT. Any waiver or any provision of this agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right. In any legal proceeding between the parties under this agreement, the prevailing party shall be entitled to recover its costs, expenses and reasonable attorney's fees. This agreement is made under and shall be governed by the laws of South Africa. This agreement and ITT CONNECT's policies are subject to change by ITT CONNECT without notice. Continued usage of the services after a change to this agreement by ITT CONNECT or after a new policy is implemented and posted on the ITT CONNECT site constitutes your acceptance of such change or policy. We encourage you to regularly check the ITT CONNECT site for any changes.