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Help & FAQ for Clients

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HELP CENTRE

For questions and Step-by-Step guides for email set up etc, please click the HELP CENTRE link.

INFRA STRUCTURE

We utilize the services of two local industry leaders in South Africa - Internet Solutions - one of South Africa's leading provider of infrastructure foundations for electronic business, tried and trusted by leading companies since 1993 and Hetzner. In The United States - the Web Africa Data Centre which is located in Orlando, Florida - both are staffed 24 hours a day, 7 days a week.

The 24 x 7 manned support structures optimise data flow on a minute by minute basis ensuring that your web site is ready to be viewed by anyone, anywhere in the world at any time of the day or night.

CONNECTIVITY

We do not tier down bandwidth and have the following national and international bandwidth links: a 100 meg link to Jinx and we have a 100 MB peering links with all the other clients that belong to Jinx. We have a 34 MB connection to SAIX locally and a 2 meg connection running to UUNet.

Our international bandwidth consists of our own satellite and fibre optics links - 34MB to London, Canada and New York and 45 MB to New Jersey.

SOUTH AFRICAN OPERATION

A simple adherence to World Com standards has resulted in one of the most advanced data centres in the country. UUNET SA's Cape Town data centre house state-of-the-art hosting facilities in environmentally sound conditions. The driving consideration behind UUNET SA's multiple hosting facilities, redundant infrastructure and ample bandwidth is optimum content delivery.

Apart from the physical security provided, UUNET SA also requires hand print recognition for entry and subject all data centres to constant multi-camera surveillance.

UUNET's data centre is further equipped with: