Here are some quick help links to sort out niggles you may have - if you still have questions - please mail or contact us directly.
Check ADSL UsageClick Here
Top-Up your ADSL AccountClick Here
Default ADSL modem settingsClick Here
Check your ADSL speed
Log into your WebmailClick Here
Fax to EmailClick Here
"Out of Office" EmailClick Here
iOS mailbox Clean up
Setting up an Email AddressClick Here
Managing your EmailClick Here
SMTP Outgoing Mail ServersClick Here
Spam is defined as email that is sent to a large number of recipients, where the recipients have not explicitly given permission to be emailed and the purpose of the email is to solicit a commercial action, eg. selling a product.
Mail servers use spam filters to in an attempt to prevent spam from reaching the intended mailboxes. These Spam filters use a variety of filtering techniques to attempt to accurately determine whether an email is spam or not. Many of these spam filter rules are based on words or characters that are commonly used in spam.
Read More HERE
In some instances, the easiest way for us to assist you with an email account setup or a website issue, is to allow us to remotely access your computer giving us the ability to "see what you're seeing".
TeamViewer is a secure and trusted software program which allows desktop remote access, and it's a free download available for all operating systems.
Download TeamViewer (approx. 9.3MB):